Contents

 

1. Our privacy obligations    

2 .The types of personal information we collect and hold    

3. How we collect personal information    

4. The types of personal information we collect    

5. Links to other sites    

6. How we use personal information    

7. When we disclose personal information    

8. Our third party service providers    

9. Other disclosures and transfers    

10. Security of your personal information    

11. Accessing or correcting your personal information    

12. Exercising your other rights    

13. To contact our Privacy Officer    

 

    1. Our privacy obligations

 

Odin Personal Training is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).  The APPs regulate how personal information is handled by Odin Personal Training.

 

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable.  Odin Personal Training’s Privacy Policy applies to personal information collected and/or held by Odin Personal Training. 

 

We will review this policy regularly, and we may update it from time to time. 

 

    2. The types of personal information we collect and hold

 

We collect personal information about our customers, as part of our routine activities.

 

We also collect personal information about our staff, contractors and suppliers, as well as the contact details of individuals who work for contractors and suppliers, and other types of professional associates and personal contacts.

 

    3. How we collect personal information:

​

Information that you specifically give us::

 

We may ask you to provide us with certain types of personal information if you wish to obtain a particular service or product from us.  This might happen over the telephone, through our website, by filling in a paper form, or meeting with us face-to-face.  We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for.  The notice may be written or verbal.  

 

You might also provide your personal information to us, without us directly asking for it, for example if you engage with us on social media.

 

Information that we collect from others:

 

If you apply for a job or contract with us, we will collect personal information about you from your referees.  With your consent we may also use a third party service to ensure your employment, educational and identity records are valid.  We may also check some details about our suppliers from publicly available sources, such as the Australian Business Register and ASIC databases.

 

Information that we generate ourselves:

 

We maintain records of the interactions we have with our customers, including the products and services we have provided to you.

 

We collect limited information about users of our websites, for diagnostic and analytic purposes.  We use cookies and gather IP addresses to do so, but we do not trace these back to individual users. This may also include information collected through third party products used for providing our services (Trainerize).

 

    4. The types of personal information we collect

​

The types of personal information we collect about our customers includes:

• Name and contact details

• Personal Health Goals

• Bank account information

• The nature of services offered to our customer’s specific goals etc.

 

    5. Links to other sites

​

On our website, we may provide links to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

 

   6. How we use personal information 

 

We may use your personal information for the following purposes:

• to provide the service or product you have requested

• to provide technical or other support to you

• to answer your enquiry about our services, or to respond to a complaint

• to manage our employment or business relationship with you

• to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications)

• to comply with legal and regulatory obligations 

• Direct Marketing

• if otherwise permitted or required by law, or

• for other purposes with your consent, unless you withdraw your consent.

 

We will keep personal information about you, to use for the above purposes, for 7 years.

 

   7. When we disclose personal information 

 

Our third party service providers

The personal information of our customers, staff, suppliers and other contacts may be held on our behalf outside Australia, including ‘in the cloud’, by our third party service providers.  Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

 

    8. Our third party service providers are Trainerize, Stripe, AWeber, external accountants.

 

    9. Other disclosures and transfers

​

We may also disclose your personal information to third parties for the following purposes:

• if necessary to provide the service or product you have requested

• if otherwise permitted or required by law; or

• for other purposes with your consent.

 

   10. Security of your personal information 

 

We will take reasonable security measures to protect personal information from loss, unauthorised access, use, modification or disclosure.

 

We will take reasonable steps to ensure personal information is stored securely, not kept longer than necessary, and disposed of appropriately. We approach this as our statutory requirements to hold your information for 7 years.

 

   11. Accessing or correcting your personal information 

 

You have the right to request access to the personal information Odin Personal Training holds about you.  Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period and without unreasonable expense 

 

You also have the right to request the correction of the personal information we hold about you. We will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date.  Unless an exception applies, we must update, correct, amend or delete the personal information we hold about you within a reasonable time period. We do not charge for making corrections.

 

To seek access to, or correction of, your personal information, please contact our office

 

   12. Exercising your other rights

 

You have a number of other rights in relation to the personal data Odin Personal Training holds about you.  You have the right to:

• opt-out of direct marketing, and profiling for marketing

• opt-out of processing for research / statistical purposes, or processing on the grounds of ‘public interest’ or ‘legitimate interest’

• erasure

• data portability, and

• temporary restriction of processing.

 

Opt-out includes “unsubscribing” from any direct marketing.

 

To seek to exercise any of those rights, please contact our office.

 

   13. To contact our Office

 

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our office as follows:

OUR PRIVACY OFICER IS:

Tsvetomir Dinchev

cell: 0420 352 406

email: dinchev.ceco@gmail.com

mail: 1/36 Hilly Street, Mortlake NSW 2137

 

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above.  We will acknowledge your formal complaint within 10 working days.

 

If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them on 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to them at OAIC, GPO Box 5218, Sydney NSW 2001.